At Frontliners we love shopping, eating out and great coffee. We also love smiles. Smiles as a result of great service experiences. Our foundation is to create a movement through Workforce Management – a movement towards making amazing customer service a natural part of – well, customer service. The synergy created between artificial intelligence and human experiences has unfulfilled potential. We are a dedicated team that helps businesses deliver the best possible service by using our SaaS.
Great experiences matter!What if every day was like the Super Bowl finals? With Frontliners we’ve launched a journey towards better shopping experiences. We want to get rid of the poor level of service that sometimes tends to characterize the retail and hospitality industry. We believe that great shopping experiences and great turnovers are part of the same solution – and that every working day should be like the Super Bowl.
Our foundation is to create a movement through Workforce Management – a movement towards making amazing customer service a natural part of – well, customer service. And if there’s one thing we love, it’s great service. We believe that the synergy created between artificial intelligence and human experiences has unfulfilled potential. That’s why we’ve created Frontliners.
Imagine if every day was a football game. The coach handpicks the right players before the game, they’re given a motivational speech in the half-time break and after the game, they receive feedback to improve their next performance. At Frontliners, we convert the warm-up and the cheering crowd to hands-on digital tools, making sure that your team is ready to march to the stadium – and to leave it with a win.
Our name is Frontliners because we’re on the same team as the retail crew, the waiter staff and the rest of the folks marching first in shaping great customer service.