Q&A with 4 leading members
What’s it like being a product manager at Trustpilot?
The amount of time spent with customers and users is central as a product manager. We work on discovering the products we want to build (a product could e.g. be a widget for our website or the entire consumer experience we offer) and you have a lot of autonomy. Basically you’ll act as the CEO of your part of Trustpilot. A product manager owns part of the product along with the product team, acting as a mini-startup guided by objectives related to the overall strategy of Trustpilot. - Lars Grønnegaard, VP Product Strategy
What’s it like being a product specialist at Trustpilot?
A product specialist is the go-to person for any technical product related questions. If anyone in Trustpilot finds a bug, our product specialists investigate the issue and assigns a developer to fix it. Besides that, we write the documentation for our products and maintain our internal knowledge base. To be a product specialist here you must have the skills to identify any issue and the size of the impact it can have. The position holds a lot of responsibility, as you’re the person expected to have an in-depth understanding of each product and adding value to our service. - Pushpita Sengupta, Product Specialist Team Lead
What’s it like being an engineer at Trustpilot?
As an engineer, you get a high degree of influence on the solutions that you co-create. We try to give our engineers as much freedom as possible in choosing their own tools, methods and programming languages while setting overall goals (e.g. to increase our conversion by 20% on sign up or make sure our widgets load as fast in Australia as they do in the U.K). We let our engineers be creative and work out solutions for themselves, since they - and not the managers - are the experts of the areas of the product they work with. Our team environment is dynamic and fun and we trust each other, allowing for open and honest communication. Everyone gets to contribute to solutions - ideas are weighted on their quality, rather than the seniority of the engineer. - Thomas Rosted, Director of Engineering
What’s it like being a developer at Trustpilot?
Being a developer at Trustpilot is an ever-changing experience. Things are moving really fast, and you have to do your best to keep up. We have a lot of freedom to choose the technologies and languages we work with, and a lot of influence to make a great impact to the products. Trying out new things are greatly encouraged, exemplified by 20% time, and it is perfectly OK to fail. You are surrounded by very talented people, who can certainly teach you a lot of things, and offer new perspectives and solutions to the work you are doing. So you constantly get to learn new things, and enjoying that, is a big prerequisite to working here. - Martin Andersen, Director of Engineering