Customer Experience Associate

Salary Competitive

Growing SaaS company in its most exciting stage yet. SUPERB has a software platform catering to strong concept restaurants. SUPERB is helping the restaurant industry in managing business through one complete data-driven software platform - enabling better business decisions based on facts rather than gut feeling. With customers from all over the world and some of the best restaurants in the business in our roster, we are looking for a quality- and service-minded teammate to join our growing team


The Opportunity

To join a growing startup in a central role and at a crucial time. You’ll be part of shaping and developing our customer experience and the way we communicate with our biggest assets: Our clients. You’ll be reporting to the Customer Experience Management team and will act as a vital link between the customer experience design and the customers. There’s plenty of space to grow, put your own spin on the practice, and work in a fresh start-up culture. 

 

The Assignments

  • You’ll be spearheading the Customer Service Division from Denmark and working from the office in Copenhagen, handling the day shift from 8:30-17. The rest of the day will be covered by your colleagues in India with whom you’ll communicate on a regular basis
  • Providing world-class, friendly, and in-depth support to our customers through our chat and phone services
  • Reporting and analyzing findings in weekly meetings with the Customer Experience Management team and putting that data to use in future support situations
  • Various on-boarding tasks in relation to new customers joining SUPERB
  • Put your own spin on software customer support

 

The Skills That You Ideally Have 

  • No specific education needed - we care about your winning personality and your excellent people skills
  • A great tone of voice in both spoken and written communication
  • Superstar English spoken and written proficiency
  • Service-minded to the highest degree
  • Experience within customer support of any kind
  • Basic interest in food and the restaurant business - maybe even experience from working within the industry

 

Bonus Skills

  • Multilingual abilities are a big plus - but don’t worry if you don’t speak anything other than English, it won’t hurt your chances one bit
  • Experience within software/tech support

 

Oh Yes, We’ve Got Benefits

  • Casual and fun work environment
  • Close to public transportation
  • Free coffee and tea
  • Occasional events and hangouts - have a soda or a beer with the team and don’t let life wait
  • Paid vacation

 

If you could thrive and develop your skills in this role, we would love to hear from you. 

Start date: As soon as possible for the right candidate. 

Full-time position

Competitive base pay

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Paid holiday
Paid holiday

Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

See all 11 benefits

Working at
Superb

Running a restaurant using multiple systems is not sufficient anymore. The lack of integrations makes it challenging for restaurants to collect and use the insights needed to improve performance, upsell to guests, and build repeat business. Superb empowers the new generation of restaurateurs with a new, more innovative way of working. Introducing Guest Experience Management, the first all-in-one platform gathering all the tools to run a restaurant (Reservations, POS & Payments) while collecting guest data to provide personalised guest experiences, build guest relationships and maximise revenue. Together we believe #experiencematters.

Read more about Superb

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