We are looking for an early-stage member to our team. You are a hard-working, goal-oriented team player who can deliver a knock-your-socks-off experience to all of our customers. This is a great opportunity to learn more about our brand while assisting our customers via e-mail and our online support system to deliver an above-and-beyond shopping experience. You’ll regularly share insights and recommendations with our founding team. Sounds like a dream gig? Keep reading!

We are looking for an early-stage member to our team. You are a hard-working, goal-oriented team player who can deliver a knock-your-socks-off experience to all of our customers. This is a great opportunity to learn more about our brand while assisting our customers via e-mail and our online support system to deliver an above-and-beyond shopping experience. You’ll regularly share insights and recommendations with our founding team. Sounds like a dream gig? Keep reading!

What you’ll do:

• Act as the voice of Organic Basics on the front lines, delivering best-in-class, joyful experiences and developing lasting relationships with customers via phone calls, emails, live chats and Social Media channels.
• Master our internal management system in order to efficiently and effectively process sales orders and maintain customer relationships.
• Use internal communication software to interact with the Organic Basics’ team.
• Channel recurring customer inquiries to all areas of the business such as technology, marketing, design, product and more.
• Solving warehouse issues such as returns, out-of-stock orders, complaints and more.
• Assess shipping issues such as lost packages, delayed shipping concerns, missing tracking identification and more.
• On-going gathering and analyzing of our customer experience data.
• Think creatively about ways in which we can optimize each customer’s experience and brainstorm with your manager.
• Based on performance, advance into other customer interaction channels.

Who you are …

• An all-star who takes ownership (and pride in) your work.
• You believe customer experience matters!
• Able to think outside the box and superb at both creative and structured problem-solving.
• An expert communicator (both online and offline) who understand the impact of tone and can adapt your communication accordingly.
• Full professional proficiency in both Danish and English.
• Detail-oriented and extremely organized.
• You have an entrepreneurial “I’ll figure this out”-spirit.
• A shared vision to change the fashion-industry and excited to be representing Organic Basics to our customers on a daily basis.

Other details:

• This is a part-time, hourly position. Able to work 10 hours per week, and available to come into our office in Copenhagen, Denmark for at least 2 days a week.

Who we are:

Organic Basics is building the sustainable alternative to modern lifestyle brands. Since the founding of the company, we have experienced a huge demand for purpose-driven fashion, but high price points and limited availability keeps the consumer from making the sustainable choice. By cutting out the middleman and selling directly to the consumer, we’re making it affordable and accessible on a global scale. Last year we experienced +500% revenue growth and sold more than 60.000 units through our own platform. We have a team of 5 full-time employees, expecting to double the headcount within a year. Since launching in 2015, Organic Basics has been featured in both national and international medias such as Wired, Highsnobiety, Euroman, Digital Trends, TV2, DR, Børsen and much more.

What you can expect:

• A flat hierarchy entrepreneurial team with high ambitions
• challenging, fast-paced and highly dynamic environment.
• An entrepreneurial go-getter attitude where initiatives are much appreciated.
• A full understanding and hands-on experience of the processes and initiatives it takes to build a fast-growing e-commerce direct to consumer business.
• Becoming one of the first employees in the sustainable lifestyle brand of tomorrow, with the opportunity of growing within the company.
• Access to a big network of business partners, advisors, and professionals.