Customer Love Representative

Salary Competitive

We are looking for an exceptionally structured, clever and friendly Customer Love Representative to join the Customer Experience team.


Our customer experience is a fundamental part of Organic Basics. The Customer Love team provides our customers with exceptional experiences, making sure that customers feel at ease at all steps along the customer journey. 

 

Your daily tasks at OB will include: 

  • Acting as the voice of Organic Basics on the front lines, delivering best-in-class, delightful customer experiences via phone, email and chat 
  • Becoming a product and process expert
  • Processing returns and quality checking items
  • Repacking orders and restocking the warehouse
  • Solving lost package issues and handling daily communication with our warehouse
  • Representing the voice of the customer within OB; categorizing and feeding relevant insights back to the respective departments
  • Taking part in tackling short and long-term projects to optimize processes
  • Helping implement new tools and technologies to scale the Customer Love department

 

You are:

  • Structured, clever and friendly.
  • A fast learner and a team-player.
  • You can manage your work at a high pace and move through your different tasks with humor and ease. 
  • You have flawless language skills in English, Danish and preferably a third language.
  • You’re passionate about our planet and want to help create the change you would like to see in the world.

 

OB Perks: 

  • Becoming one of the first employees in the sustainable lifestyle brand of tomorrow, with the opportunity of growing within the company.
  • Great social working environment with many fun activities (Morning Yoga, Summer Parties, Monthly social activities, Beersies and occasional margaritas etc.)
  • Being part of a versatile international team
  • Access to a big network of business partners, advisors, and professionals.

If this sounds like you, please send your CV and cover letter via The Hub. For questions, please reach out to cornelia@organicbasics.com. 

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 9 benefits

Working at
Organic Basics

The fashion industry is the second most polluting industry in the world. Technology is crucial for humankind to successfully address the climate crisis. Organic Basics is not only a direct-to-consumer brand, but an organization that wants to be proactive in finding solutions that can help build a better tomorrow and inspire change across the fashion industry as a whole. In Organic Basics, we’re transparent in our communication and are always looking to be intentional, inclusive, innovative and solutions-driven. Organic Basics is an organization with a purpose that wants to be proactive in finding new solutions that can help build a better tomorrow and inspire change across the industry as a whole. We’re a passionate team of individuals from different nationalities who fundamentally believe that we are better together. We’re driven by compassion, authenticity, and wanting to make a positive impact in the world.

Read more about Organic Basics

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