Jamie Looks is a venture-backed fashion eyewear startup led by McKinsey & BCG alumni and accomplished entrepreneurs. We operate globally via a cutting-edge e-commerce approach. As Customer Relations Intern, you will help drive our Summer 2018 launch. You will be in direct contact with the market keeping pulse on how customers experience our product and service, and hereby help shape our service strategy. As a person you are talented, disciplined, results driven, confident yet hungry to learn.

As an innovative e-commerce fashion brand with global market reach, Jamie Looks aims to be synonymous with world class customer service. It is central to our value proposition.

In the role of Customer Relations Intern (CRI), you will be in direct contact with the market keeping the pulse on Jamie Looks and how customers experience our product and service. Through direct contact with our customers, you will help shape our service program, guide people, and problem solve to ensure an excellent service experience for all customers.

The CRI role is central to the business and requires working closely with all our product, sales and marketing teams in order to make sure that customer feedback is incorporated into our continuous improvement efforts across all areas of the business.

Your primary workstrams will include:

• Managing the customer support platform, providing help to customers, investigating and solving problems
• Representing the Jamie Looks brand and engaging followers on social media networks like Instagram and Facebook
• Continuously monitoring, measuring and improving our customer satisfaction and community engagement
• Cooperating with the other teams to improve what we do in other departments 

We are looking for people who are passionate about putting customers first, and who will go the extra mile to offer great personal service even in difficult situations.

Key requirements for you to succeed in the role:

• Empathetic, likes being helpful and understands the customer’s needs
• Respectful and positive even in contact with difficult people, assertive when needed
• Ability to quickly master new tools and platforms
• Proficient in English 

Also nice (but not required) if you can demonstrate:

• Proficiency in any other language is highly appreciated
• Experience with platforms like Zendesk, Instagram and Facebook
• Previous experience in customer relationship management roles

IN A NUTSHELL: We are always super excited to welcome new superstars to our team. We believe in the power of great people forming even greater teams. We look for people with high qualifications and even higher potential. In turn, we offer a unique opportunity to get your hands dirty with a first-class team where you will develop extensive functional expertise and forge professional connections to last a lifetime. You will be part of building and scaling a new global venture from scratch. And you will do so in a fast-paced, entrepreneurial, dynamic and young environment where creativity and innovation thrive.  

The role is offered as a 3-6 month internship starting no later than May 2018, on a part-time or full-time basis located in our Copenhagen office.

A successful internship has the potential of resulting in a job offer.