Customer Service Operator (WFH)

Salary Competitive
Zify is one of the fastest growing carpooling startups. Headquartered in Paris, France, Zify is currently available in France, Germany, Switzerland, Denmark and India. We have recently launched Zify in Denmark in the Aarhus region along the City of Aarhus and FDM. To support our growth and cater to the Danish users, we are looking for a Customer Service Operator who will be the first point of contact for our users in Denmark.

Job Description:

  • Respond to customer support inquiries and monitor the incoming tickets in all of our support channels
  • Debugging and testing product features and reporting them to product and engineering
  • Communicate with customers both over email, chat, and the phone
  • Assist in building knowledge base/support data such as training materials and FAQs
  • Identify common customer challenges and proactively find ways to improve our product and processes
  • 100% Work-From-Home


Requirements:

  • Native Danish speaker with excellent command on English (writing & speaking)
  • Excellent verbal & written communication skills, you can explain issues in simple terms and adapt your tone for different users
  • A humble and friendly person who genuinely loves helping people and solving problems

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Equity package
Equity package

Want to be a partner? Look no further.

Working at
Zify Mobility

Zify is a young and dynamic team of individuals who are working on solving the urban mobility challenge through our AI-based instant carpooling. Our goals is to get 1 Million cars off our roads in 2019 and facilitate 1 Million trips every month. We are a team of 26 individuals with offices in Paris, France and India. Our operations are spread across Denmark, France, Germany, Switzerland, and India. Come join us in our mission to make our cities livable and the future more sustainable.

Read more about Zify Mobility

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