TwentyThree is a fast-growing Copenhagen based company and the proud creators of The Video Marketing Platform. Our customers use TwentyThree primarily for video marketing meaning all online video content on their website and on social platforms. Our mission is to help each and every one succeed with TwentyThree, and with an ever-growing customer base, we need a strong team to stick to that ambition.

You will be the face and voice of TwentyThree. That means; helping with and being part of all daily/weekly tasks in the customer success team such as 1st line support and solving issues through chat, phone, and email. You will also be assisting with setting up meetings and follow-up for all relevant conversations. Finally, you will inspire and help our customers do better video marketing every day.

You are curious about tech, web, digital and enjoy spending hours troubleshooting, testing and solving different levels of complex issues. You also enjoy and excel at explaining technical issues through 1-to-1 contact and have a patient and empathic mindset. You are willing to learn quickly and you think the internet is pretty cool!

Experience from a similar role with customer support/care/service preferably in a techy environment is a plus, but the most important thing is that you enjoy providing and facilitating a great customer experience and service. We are a global company with presence across all time zones so work hours are flexible and we also expect you to be able to work some odd hours in the evening.

The position is a part-time student position with maximum working hours of 20/week.

Important:

We will do our best to review applications as they come in, but it takes time so just be patient if you haven't received a response yet. It will come :)