We are looking for an exceptional well-structured, highly disciplined and hard-working Customer Experience and Support member who can deliver a knock-your-socks-off experience to all of our customers. You are highly motivated by a steep learning and a high degree of responsibility. The successful candidate will work 37 hours a week.

We are looking for an exceptional well-structured, highly disciplined and hard-working Customer Experience and Support member who can deliver a knock-your-socks-off experience to all of our customers. You are highly motivated by a steep learning and a high degree of responsibility. The successful candidate will work 37 hours a week.

What you’ll do:

• Act as the voice of Organic Basics on the front lines, delivering best-in-class, joyful experiences and developing lasting relationships with customers via phone calls, emails, live chats and Social Media channels.

• Master our internal customer support system in order to efficiently and effectively process sales orders and maintain customer relationships - we use Zendesk and InterCom.

• Solving warehouse issues such as returns, out-of-stock orders, complaints and more.

• Daily handling of return packages and repackaging of products.

• Assess shipping issues such as lost packages, delayed shipping concerns, missing tracking identification and more.

• Creating orders and supervising shipments (in cooperation with the warehouse team)

• Together with our data-team you will on an ongoing basis be gathering and analyzing of our customer experience data

• Channel recurring customer inquiries to all areas of the business such as technology, marketing, design, product and more.

• Think creatively about ways in which we can optimize4 each customer’s experience

• Consistently look for ways to improve and optimize both the customer experience front stage and how the system is organized backstage.

• Ad hoc administrative tasks

Who you are:

• An all-star who takes ownership (and pride in) your work.

• You believe customer experience matters!

• Have experience or a genuine interest in Fashion or/and sustainability

• Able to think outside the box and be superb at both creative and structured problem-solving.

• An expert communicator (both online and offline) who understands the impact of tone and can adapt your communication accordingly.

• Full professional proficiency in both Danish and English.

• Detail-oriented and extremely organized.

• Have a strong sense of ownership over your tasks

• Deliver when working independently but also know how to support colleagues in their efforts

• You have an entrepreneurial “I’ll figure this out” kind of spirit.

• You want to work in a fun environment that gives you a chance to be your best 

Your benefits:

• Becoming an early employee in the sustainable lifestyle brand of tomorrow, with the opportunity of growing within the company.

• A great social working environment with many fun activities (Summer Parties, DHL run, Day in Tivoli, Beersies and occasional margaritas etc.)

• Being part of a versatile international team 

• Access to a big network of business partners, advisors, and professionals.