Customer Success Manager

Salary Competitive

ChurchDesk is on a mission to enable the church to be more for people with user-friendly technology. We are on an exciting startup journey that has taken us from Copenhagen to Berlin and London so far. We are a team of ambitious people who are inspired to think big and work hard, while having a good time. The company was established in 2010 and is backed by international investors. We’re a diverse group of 40 people with 11 different nationalities.


ChurchDesk is looking for a service and sales person to be responsible for on-boarding, renewals and upsales of our Nordic customers. The position is based at our office in Copenhagen at nicely located Islands Brygge. We need a person who has a consultative sales and service approach, is a fast learner and not afraid of being busy. This person must be a high performer – specifically managing a pipeline of renewals and upsales opportunities and delivering results against a quota. We want to provide the best retention and service experience possible for our customers and make it fun for you to work at ChurchDesk at the same time.

 

Responsibilities:

  • You will become expert in the ChurchDesk platform and will help new customers achieve their targets with the help of our cloud-based software.
  • You will on-board new customers and make them happy using Churchdesk a their tool to reach their targets
  • You will renew existing customers on longer and higher plans than the case is today.
  • Call customer stakeholders and advice them on how to get the best value out of their Churchdesk solution
  • Be an important eye and ear by taking customer requests and problems to our development team.
  • Work with other departments to prioritise, coordinate and apply resources where needed
  • Exceeding activity, pipeline and revenue goals on a quarterly basis
  • Ensuring satisfaction within your accounts

 

Ideal candidate:

  • Preferably 2+ years of experience selling, upselling and servicing customers in Software as a Service 
  • Track record of success selling into SMB companies
  • Consistent track record of success with quota
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Thorough understanding of a related technology
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Proficiency using salesforce.com preferable
  • Strong interpersonal skills, ability to convey and relate ideas to others
  • Native level Danish language skills, knowledge of other Nordic languages or German is an advantage

 

ChurchDesk is on a mission to change the church with great software that can help improve the everyday workflow among staff and volunteers. This requires a great work environment where ambitious people feel inspired to think big and work towards it.

Individuals seeking employment at ChurchDesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Apply for this opening, use this link: https://churchdesk.recruiterbox.com/jobs/fk0mizf

 

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

See all 7 benefits

Working at
ChurchDesk

We’re changing the way the church works. At ChurchDesk we believe the church needs great tools that can help them improve their work and meet people where they are. It’s church management software made beautifully simple. ChurchDesk is a SaaS company established in 2010 working +2,000 churches across Europe. We’re a diverse group of 30 people with 11 different nationalities. We have offices in Copenhagen, London and Berlin.

Read more about ChurchDesk

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