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Customer Success Manager

Full-time, Copenhagen
Monthly salary:


LetsBuild is the result of a recent merger between Danish GenieBelt and Belgian AproPlan. With dual headquarters in Copenhagen and Bruxelles and offices in London, Lodz, Paris and USA, we employ 22 nationalities in a fast-paced and fun environment. We are growing rapidly and you can help us delivering top class onboarding, customer service and account management to all our new and existing Nordic customers.

View more about LetsBuild Denmark ApS (previously GenieBelt)


customer successproject managementcustomer servicesoftwareconstruction

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Are you a born teacher who wants to make the difference with new technology? This challenge might be the right match for you.


Your main tasks will be to help new customers make the best of our software as a service solution, build a great relationship with them and identify possible up-selling possibilities.

  • Setting up customers with the LetsBuild solution
  • Training customers to maximise their success with the software
  • Troubleshooting
  • Taking ownership of the customers’ experiences
  • Renewing customers
  • Identifying and using up-selling opportunities
  • Building and maintaining rapport
  • Cooperate and coordination between commercial and product departments. 

What you will bring to the table

  • Native level Danish and good English skills
  • Commercially minded and always looking for solutions
  • Customer oriented and problem solving
  • Good at building relations
  • Good analytical skills as you’ll have to quickly understand users needs
  • Experience related to the construction industry is preferred
  • Would be great with SaaS og LEAN experience, but not a prerequisite
  • Flexible, open minded and easy going

What you will get in return

  • Being part of the excited growth journey of one of the fastest growing Saas companies in the construction sector.
  • Feel the great working atmosphere of a young, dynamic and international team.
  • Training to further develop your skills to built out your career.
  • Having a real impact on letsbuild business!
  • Attractive Commission plan

Perks & Benefits

Free coffee / tea: Get your caffeine fix for free
Located near public transit: Easy access and treehugger friendly workplace
Free soft drinks and treats / fruits: Peckish after lunch? We got your back
Free beer on Fridays: Friday is something special, let's enjoy a beer together
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