Customer Success Manager

Salary Competitive
Actimo is a mobile workspace for frontline (non-desk) employees, that improves employee happiness and productivity by driving engagement. Combining communication, training, and leadership tools into one easily accessible, snackable and measurable mobile workplace, Actimo is changing the way companies connect to their non-desk employees all over the world.

We are looking for a Customer Success Manager to work together with our clients to help them plan and execute the implementation of our platform. You will be part of a highly energetic, international team and work together with other Customer Success Managers.

 

What you will do:

  • Project Management: You manage projects with our customers from exploring their needs to implementation and launch phases. You handle projects with a large scope including roll-outs across regions. You transform clients’ goals into an Actimo solution with an action plan to fit their needs and meet KPIs.

  • Customer Relationships: Your role is to ensure that customers have the best experience with our platform. You are the key to their success and relationship with Actimo.

  • Product Expert: You are the expert of the platform and are responsible for training users. You can easily turn complex technical concepts into easily understandable knowledge.

  • Account management: Work closely with our Account Management Team to activate and retain existing customers.

  • Further Developing Customer Success in Actimo: We are transforming the team and need you to pitch in and contribute to this transformation so the department can grow.

 

What you bring to the table:

  • 2 years of experience with Customer Success in a Saas company is a massive plus

  • You have relevant experience in running projects

  • You are used to having direct customer contact and managing a larger portfolio of customers

  • You have a relevant education at Master level, a broad business understanding and technical excellence

  • You are structured and organised in the way you work, yet you thrive to manage urgent situations with flexible approaches

  • You are multi-skilled and a tech-savvy person that easily works with digital tools.

  • You are a solutions-minded and empathic person with great passion for creating sizeable results with your customers

  • You volunteer when it comes to taking responsibility

  • You are a team player and ready to go the extra mile to ensure the success of the company

  • You are open-minded and like to have fun together with your colleagues

  • You write and speak fluent English; Scandinavian languages are a plus but are not required to apply for the position

 

What you will get:

  • An open and vibrant working environment with 50+ highly committed international colleagues. And you will meet all of them.

  • An opportunity to be part of a rapidly growing organization. Everyday is a new day.

  • You are willing to travel regularly to visit customers around Europe.

  • A fun and human workplace. This is what makes us come back every Monday.

  • Challenge and support for your development. We want you to become better every day.

  • A sociable company culture. Because we love our cakes, Christmas parties and Friday bars.

 

If this sounds like you, please send your CV along with a short video (max. 1 minute) presenting yourself. For more information please reach out to our Head of Customer Success, Steffen Kongstoft on +45 60 11 93 63.

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Equity package
Equity package

Want to be a partner? Look no further.

See all 10 benefits

Working at
Actimo

The Actimo platform enables larger companies with many non-desk employees to easily create branded employee apps to seamlessly connect with their employees with everything they need to stay informed, productive, and engaged. We are a growing team of 55+ employees spread across 5 locations in Copenhagen, London, Barcelona, Guatemala City, and Mexico City and serve over 200 large enterprise customers such as 3, ISS, Compass Group, Novo Nordisk, Sonos, BMW, and Nespresso.

Read more about Actimo

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