Working with our two global consumer brands Nordgreen and MessyWeekend you will be responsible for answering customer queries via Zendesk (knowledge to the platform is not a must), Facebook Messenger, handling other customer inquiries, reviews and much more! You will be reporting to our Head of Customer Service.
Handling overflow contacts from the all over the world in collaboration with our Head of Customer Service and Country Managers;
- Responding to queries received via Social Media and/or Live Chat;
- Assisting with upselling products on certain pages through Nordgreen's live communication tool;
- Gathering product and process feedback;
- Occasional translation of content for certain messages which have to be send out to the global customer database;
- Manage reviews on various third party platforms
- Assisting with our continuous product development-process based on customer feedback and macro-level analyses
- Developing and implementing initiatives to improve the customer experience
- Provide regular reporting of customer service complaints to necessary team heads
***Candidate must also be fluent in English***
Perks and benefits
This job comes with several perks and benefits
Free lunch
Enjoy a free catered lunch with your colleagues, every day.
Flexible working hours
Time is precious. Make it count. Morning person or night owl, this job is for you.
Free coffee / tea
Get your caffeine fix to get you started and keep you going.
Near public transit
Easy access and treehugger friendly workplace.
Social gatherings
Social gatherings and games; hang out with your colleagues.
Free office snacks
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Working at
Blazar Capital
