Customer Support Intern - Italy

Salary Competitive

The Customer Experience team at SUPERB is looking for an Italian Customer Support intern! You will have the opportunity to join one of the most exciting and dynamic SaaS international start-ups in Copenhagen, working closely with the world’s best restaurants and their rockstar chefs, ensuring that they can continually deliver the best possible experience to their guests.


As our new Customer Support Intern, you will report to the Head of Customer Experience and will work closely with our CX team to support and delight our Italian customers with everything from setting up special events to assisting with the optimisation of their daily operations. 

 

What You'll Do 

  • Provide timely and accurate support to customers via chat and support-related channels
  • Log all activities and conversations
  • Aid in new customer on-boarding and set up
  • Identify and escalate product related bugs
  • Ad Hoc translation of support & sales enablement materials
  • Proactively help migrate current customers to SUPERB's new GXM platform
  • Become an expert in GXM and take responsibility for our ever-growing Italian market.

 

Who you are

  • You bring energy and passion with you to the workplace! We value passionate individuals and people who want to learn and make things better!
  • Fluent in both written and spoken Italian is a must (native). Proficiency in English is also required ( It’s our company language😉)
  • You are a problem solver with a flair for technology and software
  • The customer is at the center of everything you do and you strive to provide the best possible service.
  • Previous customer service experience is a plus
  • Interested in SaaS start-ups, and contributing hands on to the customer experience team
  • As an outstanding communicator, you know how to communicate complex ideas clearly and win people over quickly!

Practicals

  • This is a 3-month  unpaid internship
  • Working hours will be approximately 10-20 Hours/week with ample opportunity to work from home


What We Offer

  • A pioneering international start-up environment 
  • High level of autonomy and the ability to work from home
  • Awesome coffee
  • Opportunity to contribute to SUPERB's ambitious customer experience goals
  • Development and product training
  • Catered lunch and snacks. 
  • Awesome colleagues always ready to help 
  • Social activities and Friday bar
  • Great central office location in Vesterbro

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Paid holiday
Paid holiday

Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

See all 11 benefits

Working at
Superb

Running a restaurant using multiple systems is not sufficient anymore. The lack of integrations makes it challenging for restaurants to collect and use the insights needed to improve performance, upsell to guests, and build repeat business. Superb empowers the new generation of restaurateurs with a new, more innovative way of working. Introducing Guest Experience Management, the first all-in-one platform gathering all the tools to run a restaurant (Reservations, POS & Payments) while collecting guest data to provide personalised guest experiences, build guest relationships and maximise revenue. Together we believe #experiencematters.

Read more about Superb

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