We are seeking a Country lead for Sweden. We are the number one online store catered towards helping those affected by various skin conditions. Our mission is to provide transparency in the product selection to assist our customers in finding products that may help alleviate their symptoms. Since our launch in July 2016, we have experienced double-digit growth, month-over-month. We are on an exciting and fast-paced journey of scaling our business and need a Country Manager to join our team.

About you

• 2+ years experience working with ecommerce platforms (preferably Shopify)
• Hands-on experience with customer service, order fulfilment, content creation, onsite optimization, supplier negotiations and other operational tasks
• You are fully proficient in Swedish
• You have an entrepreneurial mindset and background
• You have a strong work-ethic
• A jack of all trades - One who can manage all the operational aspects of an ecommerce business
• Solid track record of growing burgeoning online businesses
• Excellent visual, written and verbal communication skills

The Ecommerce Manager will oversee all daily business operations related to HelloSkin’s online store and be responsible for the day to day execution of deliverables related to customer service, purchasing, inventory management, social media. Tasks include, but are not limited to, the following:

• Identify and oversee backend of inventory management, shipping logistics, and fulfillment partners
• Manage accurate product information including pricing, product details, images, related website content and all necessary information to successfully sell the product and serve the customer
• Manage all customer correspondence via email or phone including product questions, order inquiries, complaints, shipping claims, international requests, sales and shipping quotes, etc.
• Observe and react to changes in the marketplace, products, market pricing, customer preferences, competitors, etc.
• Identify future site capability enhancements/development needs and partner with engineering team
• Partner with digital marketing team for email and social campaigns to ensure synchronization and cross-promotion of retail

We will invite applicants for interviews on a rolling basis. The position will be filled when we find the right person.

We challenge the boundaries

At HelloSkin we challenge boundaries to improve people's quality of life by leveraging technology to create frictionless customer-centric solutions that are universally accessible.

HelloSkin is a trusted go-to-place for people with psoriasis, eczema, acne, and dry skin. We have two in-house Doctors (PhDs) who validate all products and research for scientific evidence before a product becomes available for purchase. Our approach is: Full transparency, no bullshit.

As a team, we work hard towards our goal to create and deliver the world's best personalized care for people with chronic skin diseases.

High growth and international expansion

We are an international team of 11 people with an entrepreneurial spirit, a passion for improving people’s quality of life, and an ambition to grow HelloSkin to a global business with serious impact. In 2017 we are planning an expansion to 5 new markets, including an innovative project in Africa. We expect you to be like-minded and share a deep motivation to help others like the rest of the team.

We value culture above everything

Our culture means everything. We are more than just co-workers. We are a team and we are friends. The office is more than just a workplace, it’s a second home. We drink beers together, we joke, we are outgoing, and we are honest with each other. We have a “work hard” culture, why it’s important that we can rely on each other. We execute rather than spending time on creating good-looking powerpoints.

It’s important that you are passionate, reliable, humble but ambitious, a team player, good at executing tasks, and curious to constantly learn and develop not only yourself but also the colleagues around you.

Practical details

You will be working from our office in the heart of Copenhagen right next to “Strøget”. HelloSkin is part of LEO Innovation Lab and together we have daily catered lunch, regular team events, Friday bars, and Friday team breakfast.

About LEO Innovation Lab

LEO Innovation Lab is an independent unit, established by LEO Pharma as part of a long-term strategic decision to focus on patient needs. We don’t develop medical treatments – instead, we look at all the aspects of everyday life that can affect a person with a skin condition. The solutions are focused primarily on e-Health and add-on devices.

As LEO Pharma is owned entirely by the LEO Foundation and has no shareholders, its profits are reinvested in developing new solutions to support the overall mission: to help people achieve healthy skin. The unique ownership structure has made it possible to establish LEO Innovation Lab with a goal of making a difference to people living with a skin condition.