As a Customer Care Agent at Miinto you will be making a difference for our customers every day – both our end users and our partners will be needing your help. Our ambition is to make our customers’ day as easy as possible. Is that what you love? Miinto is a leading e-commerce platform in fashion and we are looking for a high-energy customer care agent to become a part of Miinto’s journey ahead. You are a great listener with excellent communication skills and you speak and write German fluently.

The full-time position is in our centrally located office in Copenhagen. The role is critical to support our market in Switzerland and will sometimes support other markets. The primary tasks are to:

• Manage the telephone support line, email case queue and live chat support (all channels)  
• Provide quick resolutions to inquiries regarding the website, products, returns and orders  
• Develop and maintain relationships with boutiques and partners to drive engagement  
• Operational tasks  
• Handle daily ad hoc tasks  

Miinto offers

As a customer care agent at Miinto you become part of an international team in a leading and rapidly growing e-commerce platform for fashion. You will be challenged, you will need to learn quickly, you will have a lot of fun, and for the right profile we also have interesting career opportunities.

Qualifications

• Enjoys servicing customers
• Excellent German skills verbally and in writing
• Service minded and helpful
• Responsible and able to work independently
• Proactive, results-oriented, ambitious and structured
• And finally a good sense of humor is preferred

We will start interviewing as soon as we have qualified candidates, so please submit your resume in either Danish or English asap.