Join Coinify as an Intern in our Customer Communication and Success team

Salary Competitive

Guide our customers in the world of Blockchain Payments Coinfy is the largest European Blockchain currency broker and payment processor. Currently we are rapidly growing and our customer base is expanding as well. Therefore, we need to gear up our Customer Communication and Success team with a new team member who is cheerful and emphatic and who can be our customer’s Support Coach and Happiness Hero.


At Coinify (https://www.coinify.com/), we have two platforms where we offer two different services:

  1. Merchant Platform: Where Merchants from all over the world can sign up and enable their customers to pay with Bitcoin and other Blockchain currencies and be paid out in Bitcoin or fiat currency of their choice directly to their bank account.
  2. Trade Platform: Where individuals worldwide can buy and sell bitcoins. There are two options to buy with card payment (globally) or with bank transfer (which is limited for EU/SEPA residents).


What you will be doing:

  • Guiding our customers by providing product and service information.
  • Keeping track on incoming support requests: organising them by assigning them to the appropriate department, replying to most of them and making sure that the more specific ones are forwarded to the appropriate departments and answered in a timely manner.
  • Answering short incoming questions on our live chat.
  • You will need to become an expert in all aspects of Coinify services and know how they can be applied in various user cases.
  • Writing articles for our knowledge base.
  • Creating product and service related written content for our website, newsroom and social media platforms.
  • As you will be one of the first to meet our customers you will be representing our values in polite and professional manner.
     


The skills we value and search for:

  • Clear communication skills and excellent written skills in English
  • Ability to use positive language
  • Very good listening skills – being attentive and patient
  • Strong Problem solving skills
  • Great organisation skills – ability to keep an overview over your tasks and prioritise
  • Skillful in multitasking
  • Strong personal drive and willingness to learn
  • Broader understanding of finance and technology is welcomed


Application:

Apply by sending the following to careers@coinify.com  by Tuesday 6 September 2016:

  • Cover letter
  • CV
  • University grades or honours degrees which may strengthen your profile and show us that that you are specially special 😉
  • Link to LinkedIn profile and recommendations from previous employer or educational institution if available


Original posting:

https://news.coinify.com/customer-communication-intern-coinify/

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 13 benefits

Working at
Coinify

Coinify ApS is an established global virtual currency platform actively offering solutions in Europe, Asia and other regions. Coinify’s services include: individual currency trading, corporate brokerage, payment processing services, and Enterprise solutions via Coinify API. Our mission is to mainstream the use of virtual currencies and thus help businesses and individuals to adopt financial innovation. Moreover, Coinify can be seen as a bridge for merchants that can e.g. accept blockchain payments in 15 currencies and receive payouts in fiat. Coinify team consists of strong backgrounds in payments, finance, risk, e-commerce, and compliance areas and experience in working with digital currencies since 2010. The company was incorporated in 2014 and is owned by US-based Voyager.

Read more about Coinify

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