Iconfinder is hiring a Customer service representative, with an additional focus on business intelligence, to join the team in Copenhagen, Denmark. The position is part-time and the working hours are flexible.

Job description

We are looking for a part-time Customer service representative to join us at our office in Copenhagen. The position is a combination of primarily customer support, with an additional focus on business intelligence, fraud detection and prevention, and administration. 

As part of your tasks, you will: 

• Respond to support tickets in a time-effective way - Receiving a timely reply makes a big difference for customers. Also, you will be the gateway of feedback for the team and help make the right decisions about the product. 
• Manage the support knowledge base - We try to build a solid and accessible collection of articles for customers to help themselves. 
• Help build tools for preventing and detecting fraudulent user accounts - Fraudulent behaviour is, unfortunately, a common problem for internet-based businesses. An example is purchases with stolen cards. Ideally, we should use all our data to be a step ahead. 
• Icon designer verification - We verify the identity and copyright for each designer that sells icons on Iconfinder.
• Make payouts to contributors - Designers are sent their earnings on a weekly basis. 
• Assist with bookkeeping, KPI tracking, contracts - Working with data and keeping things organised.  

The position is part-time with approximately 15 hours a week. However, you will have flexible work hours and will be able to work remotely, with some hours on the weekends. 

Requirements

The ideal candidate has: 

• Strong communication and analytical skills
• Business understanding
• Excellent English, both written and spoken
• A flair for good customer service: empathy, patience, taking the time to write complete, kind, informative, and accurate responses to customers.
• Data-driven approach
• Ability to work orderly and in an organised manner
• Ability to work in a team, but also showing initiative and working well independently.
• SQL is nice to have (we will train you to learn it)

Benefits

• You will join a small but international team with people from Denmark, Lithuania, Bulgaria, Romania, Germany and Ukraine. We speak English internally and embrace our cultural differences
• - Modern office overlooking the Christiansborg Palace
• Office part of the Matrikel1 community for creators, with entrepreneurial vibes, networking opportunities, and events
• Computer and phone
• Flexible work hours 
• Free lunch prepared by the chefs at the Matrikel1 café
• Free coffee and tea and snacks