EasyTranslate breaks down all language barriers. We develop cutting-edge technology powered by experienced human insight. Our platform provides instant access to professional language advisors, numerous language solutions and a global network of 12,000+ Translators and Interpreters, all working together to ensure businesses can thrive in any language and market.

We are looking for an experienced Quality Assurance Specialist to develop and manage the quality process and complaint management procedure for the company, ensuring that our services always meet our client’s expectations. The QA Specialist will work together with project managers and account managers on handling complaints in an efficient and structured way while keeping an eye on the client’s perspective. A great QA Specialist will take ownership of the key quality metrics like complaint percentage and quality scores to drive improvements in the whole translation value chain within the company.

Main responsibilities:

• Understand customer needs and requirements to develop effective quality control processes

• Oversee and coordinate translation complaints

• Develop and expand existing quality metrics

• Be on the lookout for opportunities for improvement and develop new efficient procedures

• Report key performance metrics to the Operations Manager

Skills required:

• 2+ years of experience in the translation/localization industry

• A keen eye for detail and a results-driven approach

• Excellent organizational and leadership skills

• In-depth understanding of quality control procedures

• Quality-oriented with a commercial mindset

• Excellent communication skills in English

• Advanced proficiency in at least one language in addition to your native language is a big advantage