Dixa is “customer friendship software” and we believe that the future of customer service is built by a strong bond between companies and their customers – much like the connection between friends. Dixa is a customer service platform that embraces phone, email and live chat. Powered by the seamless combination of human and artificial intelligence, customer service can finally be friendly, proactive, instant and channel neutral.

Do you speak technology fluently? Then you might be our new sales rep for the Copenhagen office...

We are looking for highly skilled sales profiles with determination and general SaaS knowledge. You will be selling Dixa to the UK, US, Australian and Canadian markets and will be a part of one of the fastest growing startups at the moment. 

We are looking for profiles with these specific qualities however we understand that you probably won't naturally have these specific skills from the start. As a talented profile, we expect you to learn quickly. 

You speak technology fluently

It's almost a no-brainer, but any sales rep selling the Dixa software must be comfortable with both using and discussing technology. You can probably get away with only understanding the Dixa product well, but this won't fly in our industry. You have to understand the Dixa technical specs as well as how it fits in and complements other technology in a business's software stack. You will be selling to a highly technical market and have to pay attention to not just their industry, but general technology trends and developments. You need to be technologically fluent, able to easily understand new technology and learn to use it quickly. 

You understand the true value of Dixa

Most companies and decision makers believe they're managing just fine with their current workflow and have no need to upgrade to SaaS software or make any changes in their current customer service platforms. Prospects often don't have the budget or see a pressing need to change the status quo-That's where you come in. 

As a great Dixa sales rep, you can convince prospects of the true value of our product and how it will revolutionize the business from within. You can easily prove true ROI of Dixa and convince prospects that they're losing out on a huge opportunity if they don't buy. We know that a strong value proposition is the key to SaaS success. As a top Dixa sales rep, you will know exactly how to position and pitch the product to achieve maximum impact.

You know the ideal customer profile 

We know from experience that we are hurting our business if we close a deal with the wrong type of customer. 

You have probably tried to sell a product to a customer who isn't exactly the right fit in order to hit the budget for the month, but that won't work here.

As a Dixa sales rep, you know to look for specific characteristics when talking to a new sales prospect – including size, industry and technology stack. If a prospect isn't quite the right fit for the business, you should be completely comfortable disqualifying the prospect and shutting down the sales process before it goes too far.

You value customer success & create strong connections

In some industries, it's not a big deal if you over-promise a product's capabilities to a prospect in order to close a deal. It's completely different in SaaS! If we don't deliver what you have promised, the customer is likely to chum rapidly and will indeed hurt our overall reputation. By being honest with prospects, you will ensure that prospects become happy customers who will stick around and be open to upsells in the future. 

As a Dixa sales rep, you will close deals without ever meeting prospects in person and shaking their hand. This means that should be able to build strong relationships through email, phone calls and maybe a video chat or two. 

You should have great written and spoken communication skills and understand the challenges of inside sales thoroughly. You should be able to engage prospects through email and phone almost as well as traditional reps can close deals in person.

You always minimizes discounts

When we are giving a discount, it's not really a one-time discount, it's a recurring discount that cuts into our profits every month. Because of this, you should always have an eye on the bottom line. You should always focus on the value of Dixa, not on the price, and always steer prospects away from numbers-based negotiations.

Interested?

Get in touch with me on https://www.linkedin.com/in/mayntzhusen/ and tell me exactly why we need YOU on board. I am looking forward to hearing from you.