Success management and support (DK)

Salary Competitive

In Eupry our clients comes first. Our business is based on service agreements with medical companies, laboratories and pharmacies and we do all it takes to make our clients happy, thanks to a customer success and suport department who works hard every day. Actually, during our 4 years in service, it's only a handfull times we have said godbye to a customer. Be part of something unique by entering Eupry's customers success and support department.


We are looking for like minded persons that can join the Eupry team, be part of our social events, help in the customer success department and talk and chat with our clients. Then we will make sure to train you in the arts of great customer success management.


Tasks:

  1. Answer product questions over Email

  2. Answer the phone and talk with customers having issues.

  3. Chat with customers with problems

  4. Do proactive customer success management by calling existing customers and ask "how it's going"

  5. Help servicing new customers by introducing to Euprys system, features and opportunities included in the package.

Experience:

  1. You should know how to use a PC, to setup up a google chromecast or an apple tv or a wifi router (or something similar = technical) then you are able to support Eupry customers as well.

  2. You should be able to speak and write danish and to speak and write english.

  3. If you have been working as waiter, bartender or in the service industry in general it would be very cool. We want to give our customers more than just technical support, this is about making our customers satisfied every time.

Program:

  1. Introduction to Eupry

  2. Training in product assortment and services

  3. Training in Euprys IT-systems

  4. How to handle customer questions

  5. How to avoid escalating situations

  6. How to setup and install at new customers

  7. How to demonstrate Eupry's solutions via a conference call

  8. Get reviews and ratings from customers


By the end of your internship you will get a Eupry certificate and a recommedation for your hard work in the company. The right candidate will be offered a part time position by the end of the internship


Perks:

  1. Free Lunch and hot meals

  2. Cold drinks from the fridge and coffee/tea

  3. Social activities

  4. Flexibel working hours

  5. Working with an awesome team :)


Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 14 benefits

Working at
Eupry

Here is our Journey from Start-up to Scale-Up... We are on a mission to substantially reduce the waste of valuable resources & time within the LifeScience industry. We provide the world's leading & next-generation compliance solution for monitoring and securing the correct storage of sensitive assets (Where we specialize in handling pharmaceuticals, eg. vaccines). We automate and digitalize processes, meaning freedom for employees and control for quality teams. Helping scientific teams to improve outcomes & the teams in quality to focus on actually improving quality. Eupry's IoT temperature monitoring solution was launched in 2016. Today, customers globally and such as Novo Nordisk, Novo Zymes, Astra Zeneca, Carlsberg, Arla, and many names and brands you know of, are using our product and services. We call our services Storage Compliance as a Service as we sell trust and stability with superior products and services for the elite in the industry. We are currently employing +30 people and growing 65% in revenue yearly. We are working on the forefront of Covid19 making the distribution of vaccines compliant. Traditionally this is time-consuming work, however, with Eupry's innovative solutions around 70% of time can be saved. We are in this industry to deploy changes with user-friendly solutions that will have a massive impact on humanity. Eupry will lead the way to change how medicine is distributed which will eventually cause medicine will be available to everyone around the globe. At Eupry you'll join a young and motivated team of talented and startup-experienced individuals with solid backgrounds, humor, and a certain calmness that characterizes the atmosphere at Eupry. Eupry is our trademark derived from the Latin word for a Hawaiian bobtail squid, Euprymna scolopes. It's a colorful little fellow but aside from the colorful exterior, the Hawaiian bobtail squid has a unique way of adapting to its environment because of a decentralized nervous system. We've taken inspiration from this way of transmitting signals around in our IoT sensor system which is truly one of our great advantages.

Read more about Eupry

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