We want to improve the lives of more than 1 billion shift workers across the globe with a workforce management platform which enables both employee managers and their employees to work together easily, with greater transparency and more open communication. By digitising and automating administrative tasks and integrating multiple business and people-focussed systems in one place, we believe we can help everyone save time and money so they can focus instead on the things that really matter.

Our roots are Danish, but our mindset and know-how is global. Planday’s team spans 30 nationalities across five offices – Copenhagen, London, Oslo, Hamburg and LA. We live and breathe for our customers’ success, while retaining a Scandinavian approach to work-life balance. We celebrate each other’s achievements and differences while encouraging each other to learn and grow together. This is how we became the leading workforce scheduling platform used by SME and enterprise businesses globally.

If you share our passion for a more connected and people-focused workforce and want to be part of building a platform to empower it, we’d love you to join us on our journey.

Planday is looking for a Copenhagen-based, UX Researcher to join our dynamic and ambitious product team. Together with the team you will work closely with the rest of Planday to deliver a product that WOWs our customers.

The UX Researcher’s work is to provide answers to the most challenging questions in the product’s design. You will identify and champion the consumers needs from the business’s product by conducting primary research, exploring consumer behaviour and motivation, and working with the Product Design, Product Management, and Product Development departments in developing new product features.

The UX Researcher also has to play a role in inspiring change at all stages of the product’s development through the delivery of exciting written, oral, and visual presentations about their findings. However, the most fundamental role of the UX Researcher is to assist the entire User Experience (UX) team in understanding what would ensure that the consumer’s experience with the product feels more intuitive, fun, accessible, and quite possibly, magical.

What you’ll do:

• The UX Researcher is tasked with facilitating engagement and collaboration across various disciplines in the business and ensures that the consumers’ needs are properly understood and seriously considered in all product departments.
• The UX researcher will collaborate effectively with Product Developers, Product Managers, Interaction Designers, and other product departments for the purpose of promoting the best practices in consumer research.
• Take responsibility for spearheading the planning and conducting of consumer research at every stage of the product’s lifecycle.
• Liaise with the Senior UX researcher in the co-development and tracking of consumer-research needs and goals. The purpose of this is to ensure that consumer research is consistently supporting product initiatives and that product departments are not just shooting in the dark.
• You will operate as the business’s consumer experience specialist and will be tasked with the education of other departments in this field.
• You will document and present actionable product research findings to Product Management departments.
• Relay complex but useful product research findings to the product development department, in a creative and engaging manner that they can relate to and understand to enable them to iteratively design a product that satisfies consumer experience.
• Operate as an internal evangelist to better position understanding of the product’s strong points of sale and competitive edge. In essence be an advocate for the product’s value as well as the value of consumer research in addressing the product’s needs.
• Provide clear points of improvement for the product and research approaches to product teams.
• Be responsible for designing quantitative and qualitative research approaches for application in all product departments.
• Tailor the proposed research approaches in such a way that they avail solutions for core issues that regularly come up in individual stages of the product’s lifecycle.

What We Expect From You:

• The suitable candidate will have at least 2 years of proven successful experience in the integration of consumer research into a business’s product design practice.
• A strong comprehension of the strengths and limitations of the different research methods, inclusive of when and how to apply each in product/market/consumer analyses.
• Possession of excellent communication skills to be able to relay research methodology concepts and findings to product department personnel and to other collaborating personnel in a clear, simple, and relatable manner. In both written and verbal form.
• You will be an accomplished problem solver and be able to formulate actionable research solutions for the product and product departments’ research issues.
• The ability to deliver detailed, high quality, engaging, and interactive presentations to the product department.
• You will be proficient in Ms Word and the Ms Excel analytical tools and will demonstrate proficiency in the use of PowerPoint in order to create engaging content for presentations.
• You will retain a genuine passion for product-centric innovation and work well independently as well as with a team. You will have a keen and exceptional attention to detail and more importantly, an ability to identify root recommendations inspired by the consumers’ needs and behaviours.

Benefits

First and foremost, we offer more than just a job; What we offer:

• Awesome colleagues and a social working environment
• Be a key part in an exciting international growth journey
• International and open working atmosphere
• Great location in central Copenhagen
• Lots of team and community events
• Lunch, drinks and healthy snacks

Company Values

Scale

Work smarter to grow our business on all levels

Authenticity

We do what we say and say what we do

UMPF!

Go beyond what's expected to achieve success

Collaborate

The best results are achieved together

Empower

Encourage people to make impactful decisions

At Planday, we believe happy people power great businesses. We provide a career-defining workplace based on our values and principles: scale, authenticity, umpf, collaboration and empowerment.

Founded in a Copenhagen bar in 2004 by two hospitality workers who wanted to make shift rostering easier, Planday is one of the fastest growing VC-backed technology companies in Europe. In the last year alone, we have almost doubled our number of employees throughout the world and we want to continue to expand. Our latest series C funding round was backed by some of the biggest VCs in Europe, including Creandum, IdInvest and SEB Equity – the investors behind Spotify and iZettle.