SOUNDBOKS is one of the fastest growing hardware start-ups developing, manufacturing and selling the loudest battery-powered Bluetooth speaker primarily targeting European and American markets. SOUNDBOKS was founded in 2015 by three young Danish entrepreneurs who shared the same love and passion for music, parties and festivals. In 2016, SOUNDBOKS launched the most successful Danish Kickstarter Campaign of all time.

ARE YOU THE NEXT SOUNDBOKS EMPLOYEE?

We are looking for a Customer Success Coordinator to primarily work with copywriting, customer success and communication as a part of the Customer Support Department.

Key responsibilities include:

Create, correct and approve all written communication as well as effectively managing customer requests through email, chat and by phone

Operational management of the day to day customer inquiries across the customer success assistants

Channel management and delegation of tasks from channels to customer success assistants

Proactively identifying opportunities to increase client satisfactions as well as evaluating and analysing recurring customer issues

Ensure all service level agreements are maintained and department objectives achieved

Required skills and experience:

Excellent communication and copywriting skills in English and preferably any of the following languages: Danish, German, French or other European languages

Customer orientation and ability to adapt and respond to different types of characters continuously ensuring a good customer experience

Experience with Zendesk and Office as well as copywriter experience with e.g. web, blog, magazine etc. is preferred

Be able to adapt on a daily basis to the dynamic start-up environment

Want to join the party?

Send your application and CV as soon as possible as we are screening candidates on a continuous basis.

We look forward to hear from you!