Customer Success Manager

PNO Ventures Copenhagen Full-time
Salary Competitive
PNO Ventures is a small innovation hub within PNO driven by our purpose of leading the transition to sustainable freight. We build tech solutions that grow customer value in our core business while making sure we thrive long term in the rapidly changing freight industry. We develop mobile apps for drivers, equip trailers with sensors (IoT) and integrate with a wide range of external services, to power our platform with relevant data and empower our customers and internal teams.

About the job

You will work at the Copenhagen office with PNO Ventures’ effective four man team who build our customer portal and rental platform. To ensure we truly deliver value to our customers, we are looking for an outstanding candidate who can onboard and support our team and customers in our platform.

The job requires conversations with many different layers in our customer’s organisation to properly onboard all relevant stakeholders in our platform. A key focus for this job is to apply strong human skills to critically assess learning gaps and quickly improve where gaps are present. Managing the onboarding journey for our customers is a success criteria.

We work in a flat organizational structure. We expect that you bring your honest self to work every day, that you are opinionated by experience, but will listen to any qualified argument.

 

Qualifications

  • Strong communicator

  • Proven track record of delivering outstanding customer results

  • Good understanding of software architecture

  • Have helped ship products that solve real problems, and that people use

  • Danish speaking and located in/near Copenhagen

  • Experience with digital customer onboarding, retention and win-back is a plus

 

Skills

  • Ability to listen and critically assess issues/challenges to different audiences

  • Responsible and dedicated to your work and your team

  • Experience building lasting relationships with customers and colleagues

  • A balanced sense of optimism and humility with a desire to make things better

 

Benefits

  • Competitive salary and meaningful work

  • A human-centered organization

  • Central office location

  • Company healthcare insurance and pension plan

  • Flexible working hours and vacation policy

 

How to apply

Send your (short) written application and resume as soon as possible. We are reviewing applications as they come until we find a match.

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 9 benefits

Working at
PNO Ventures

PNO Ventures is a small innovation hub within PNO Rental operating 10,000+ truck trailers across Europe. We build tech solutions that grow customer value in our core business while making sure we thrive longterm in the rapidly changing freight industry.We develop mobile apps for drivers, equip trailers with sensors (IoT) and integrate with a wide range of external services, to power our platform with relevant data and empower our customers and internal teams. We believe happy troops are productive troops. It's not like we're a constant happy-go-lucky ray of sunshine, but we bring our honest self to work every day. We're opinionated by experience but will listen and surrender to any qualified argument.

Read more about PNO Ventures

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