To support 1nfluencers expansion we are looking for a motivated individual with some Customer Success experience striving to grow within an organization. The focus of the team is on building a strong relationship with our customers. Starting during the implementation phase with a customer onboarding program and increasing the activities post-go-live, we actively interact with customers through meetings, training, forums, sharing best practices and providing advice to ensure the customer's launch and continuously use and optimize the journey with 1nfluencers.
- increase customer retention by influencing future value through higher adoption and customer satisfaction
- Identify, plan and schedule customer enablement activities such as New customer webinars and videos, educational content and other specialized content based on customer demands/needs.
- Schedule, plan, and lead customer training sessions and other customer-focused regional events, including User forums, User academy (customer training sessions), Ambassador groups (Superusers) etc.
- Help drive customer references and case studies
What You'll Need
- excellent written and verbal communication skills
- a highly energetic and self-motivated attitude
- Demonstrates effective time management
- always ready to roll up their sleeves and go the extra mile.
- Thrives in a fast-changing environment
- experience and/or passion for learning
- Passionate about influencer marketing
- Fluent in English
- SaaS experience
- Self-managed, responsive, and dedicated to client success
What You'll Get
- A competitive salary package
- High responsibility and excellent career possibilities
- Flexible working hours
- An open, informal and multinational working environment