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Customer Success Manager

Part-time, Student, Copenhagen
Monthly salary:

Competitive

At 1nfluencers, our mission is to create harmony between people and brands by bringing trust and relevance to advertising. We advocate meaningful, transparent, and authentic exchanges between our brands and agency customers and our network of influencers. We strive to maintain the highest standards of business conduct by working with brands and agencies to ensure the authenticity of influencer programs and require the highest level of integrity among our influencers.

View more about 1nfluencers.ApS

Keywords

customer managercustomer successCSMdigital marketingSaaS

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To support 1nfluencers expansion we are looking for a motivated individual with some Customer Success experience striving to grow within an organization. The focus of the team is on building a strong relationship with our customers. Starting during the implementation phase with a customer onboarding program and increasing the activities post-go-live, we actively interact with customers through meetings, training, forums, sharing best practices and providing advice to ensure the customer's launch and continuously use and optimize the journey with 1nfluencers.

Key responsibilities

  • increase customer retention by influencing future value through higher adoption and customer satisfaction
  • Identify, plan and schedule customer enablement activities such as New customer webinars and videos, educational content and other specialized content based on customer demands/needs.
  • Schedule, plan, and lead customer training sessions and other customer-focused regional events, including User forums, User academy (customer training sessions), Ambassador groups (Superusers) etc.
  • Help drive customer references and case studies

What You'll Need

  • excellent written and verbal communication skills
  • a highly energetic and self-motivated attitude
  • Demonstrates effective time management
  • always ready to roll up their sleeves and go the extra mile.
  • Thrives in a fast-changing environment
  • experience and/or passion for learning
  • Passionate about influencer marketing 
  • Fluent in English 
  • SaaS experience
  • Self-managed, responsive, and dedicated to client success

What You'll Get

  • A competitive salary package 
  • High responsibility and excellent career possibilities
  • Flexible working hours
  • An open, informal and multinational working environment

Perks & Benefits

Free lunch: Enjoy a free catered lunch with your colleagues, every day
Flexible work hours and vacation: Morning person or night owl, this job is for you
Free coffee / tea: Get your caffeine fix for free
Located near public transit: Easy access and treehugger friendly workplace
Social gatherings and games: Hangout with your colleagues
Free soft drinks and treats / fruits: Peckish after lunch? We got your back

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