We at Barry believe buying electricity can be easy, fair and transparent. To fulfill our mission, we have launched a disruptive next generation energy startup in Denmark (www.getbarry.co). We aim to offer digital consumers an intuitive, modern and 100% mobile experience. Our customers love Barry and appreciate the convenience and comfort. They think that we have the coolest, nicest and warmest Customer Service in the entire industry - hell, even beyond the industry. And that’s where you come in!

Short about Barry 

We are the only 100% mobile-based electricity supplier in Denmark - pretty cool, huh?

We are the most available supplier in the industry, with the most customer friendly opening hours: our chat i open 10 to 22, every day of the week, all year

We are data a driven energy tech company. We make decisions based on data and embrace new technology to create value for customers. We want to create wow-moments, surprise and delight our customers, at every step of their journey

This is the Barry-spirit (see here: https://www.youtube.com/watch?v=pukFv225csw) - does it speak to you? :-)

In your role you will:

• Support, delight & surprise users who are interesting in Barry and might want to know more before signing up.
• Support, delight & surprise customers who might have issues with the app, or with any other issue.
• Constantly suggest new ideas to further improve our CS processes, messages, content, etc.
• Share your valuable knowledge and insights about users and customers with the Product and the Marketing team.
• Work in a start-up where everyone gets to do a little bit of everything, so any other tasks needed to create an awesome product, help in a crisis situation and drive the business forward.

We appreciate you to: 

• be fluent in Danish (this is actually a must, sorry)
• have great writing skills, know how to make the person you are talking to feel at ease and - even better - make her or him smile & possibly laugh.
• have a previous experience using Zendesk, or any other leading Customer Service platform.
• To be at ease - or even master - essential digital tools like Slack, Trello, Facebook & more.
• A relaxed attitude. It really takes a lot to stress you out.
• Good communication skills in English.
• Know how to make WOW moments through customer service, or eager to learn
• Be able to work - as a minimum - 20 hours/week. Hey, we don’t mind working from home, wearing your favourite pair comfy snuggie ;-)

Barry is a growth venture incubated and owned by Fortum (www.fortum.com).  

We are looking forward to discovering our next team member! We offer a unique & independent position in a killer team, startup environment with a big company benefits and security, and growth centric new business focus.  

Please send your short application with through the Hub. If you have any questions, please contact Casper Minding at casper@getbarry.co.