Templafy is a fast-growing SaaS company with global operations, based in Copenhagen. Templafy has a growing customer base of global enterprises and offices in Copenhagen and Berlin - now is an exciting time to join our team! You'll be working in our Copenhagen based office - very close to Kongens Nytorv Metro stop - along with +60 colleagues sharing more than 25 different nationalities. We offer a great and supportive work environment with great colleagues.
About the job
You will join our technical support team who takes care of providing daily support to our partners and customers. Most support is handled by email and chat.
Together with the rest of the team, you are responsible for handling and allocating all incoming support requests and help troubleshoot issues, detecting bugs and creating bug reports for our development team.
You take into consideration in supporting client's urgency and provide positive troubleshooting experiences. Furthermore, you'll be a part of building and maintaining our external and internal knowledge base by writing help center articles up to date with features and functionalities of Templafy for all users.
Bringing in your expertise to the support team, you'll definitely be able to make a footprint in the long term story of Templafy.
The key words for us is that you communicate well and that you think the intersection between customer support and technology is a great place to operate in.
About you
We expect you to have a technical background and a good, general knowledge about IT is a prerequisite - but even more important is your mindset and attitude and that you enjoy helping other people.
Preferably you already hold some experience from a similar position with outstanding results and you are dedicated to finding solutions to problems and deliver first class customer experience.
Elements we expect you to excel in:
- Customer experience
- Being service minded
- Having technical flair and expertise
- Great problem solving skills
- Positive mindset and attitude
- Fluency in English is expected - other languages a plus
- Ideally, you are native in Microsoft Word and Powerpoint
Please apply through the Hub
Perks and benefits
This job comes with several perks and benefits
Flexible working hours
Time is precious. Make it count. Morning person or night owl, this job is for you.
Free coffee / tea
Get your caffeine fix to get you started and keep you going.
Near public transit
Easy access and treehugger friendly workplace.
Social gatherings
Social gatherings and games; hang out with your colleagues.
Free office snacks
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Pension plan
We take care of you, even when you are old and wrinkly.
Working at
Templafy
